Can You Pick Up From Hermes Depot?

What do I do if my Hermes parcel is not delivered?

If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it..

How do I contact Hermes UK by phone?

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.

Does Hermes work on Sunday?

Our fully tracked Sunday Delivery service allows 85% of the UK Mainland population to order a parcel on a Saturday for Next Day delivery on a Sunday. Hermes’ Sunday Delivery Service is designed so your customers can receive those all-important parcels outside of Sunday opening hours. …

What ID do I need to collect a Hermes parcel?

You should ensure you have at least one of the following forms of ID, driving license, utility bill, mobile phone bill, wage slip, bank statement, credit/debit card, passport, cheque book.

How do I speak to someone at Hermes 2020?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

Is Hermes the worst delivery company?

For in the latest independent survey I’ve seen (of 9,000 users), out of all the nationwide delivery firms in the UK, Hermes came 14th out of the 17 ‘best and worst’ listed.

How much does it cost to ring Hermes?

Calls to the 0330 333 6556 number cost the same as ringing as other 01 or 02 numbers around the UK. This means from landlines this will cost around 12p a minute plus access charge. If you ring from mobile calls can cost more but there may be inclusive minutes to cover the cost of the call.

Does Hermes give you a time slot?

Your parcel is making its way through our depots to your local ParcelShop or to your local courier. Depending on the retailer you’ve ordered from, you may get an email on the day of your delivery with a delivery time slot. … Your courier will make three attempts to deliver your parcel.

What is a Hermes parcel shop?

What is a ParcelShop? A Hermes ParcelShop is where you can send, collect and return your parcels – with all the convenience of popping to your local corner shop. … We also have 900+ Lockers, which you can use to send, collect and return parcels, 24/7.

How do I find out where my Hermes parcel is?

The same day you create a shipment, tracking information is available online on the Hermes Tracking Portal. Track and Trace as easy as never before: Type in your Shipment number/id to track your parcel. The exact status of your shipment will appear. You can find the Shipment number/id on your bill.

What are the stages of Hermes delivery?

There are five stages that your delivery could be at:Collected.In Transit.At Delivery Depot.Out for Delivery.Delivered.

Can someone else pickup my Hermes parcel?

Can someone else collect my order on my behalf? A. No, it is not possible for someone to collect your parcel on your behalf.

Who can I report Hermes to?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

What happens if Hermes lost my parcel?

We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged or lost within our network. If this happens, we will seek to remedy this and we are happy to pay up to the level of cover selected by the customer, for included items.

How late can Hermes deliver?

Collections and deliveries are made by myHermes between 8am and 8pm, Monday to Saturday. Please note that this excludes bank holidays.

Can you actually speak to someone at Hermes?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

Why wont my Hermes collect parcels?

Hermes collect until 8pm, so if it is before then your parcel may still be collected. … If you do not wish to wait, you can drop your parcel off at your nearest Hermes ParcelShop. If your collection has failed on three consecutive occasions, get in contact with us.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: Can’t find your P2G reference number? Entering your Hermes tracking reference will also work.

How long does Hermes take from local depot?

Misrouted at depot Please allow 48 hours for the parcel to reach your local courier in this instance.

What time do Hermes couriers pick up?

You can expect your parcel to be collected between 8am to 8pm Monday to Friday, and between 8am to 6pm on Saturdays. We don’t collect parcels on Sundays or on bank holidays.

How do I get Hermes to pick up a parcel?

How to book a courier collectionEnter the postcodes you’d like to send your parcel from and to.Tell us your parcel’s weight.Choose standard delivery.Select courier collection.