Quick Answer: Why Has My Parcel Been Delayed Hermes?

How do I complain about Hermes?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk.

They will typically address the complaint within the same working day..

Where is my Hermes delivery?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number.

How do I divert my Hermes parcel?

If you have a parcel that’s due to be delivered and you’d like to divert to a neighbour or safe place, first go to our parcel tracking page. Enter your parcel’s 16-digit tracking number and delivery postcode.

Why has my Hermes parcel not arrived?

We have had a problem delivering your parcel, most likely due to an incorrect address. If you are the shipper of the parcel, please contact us, with contact details for the recipient. If you are the recipient of the parcel, please contact your shipper, and they will be able to resolve this on your behalf.

How do I report a missing Hermes parcel?

The quickest way for you to make a claim is to contact our dedicated Customer Services Team who will carry out a thorough investigation. Your enquiry should be made by the person who sent the parcel to ensure we can deal with it as effectively as possible.

What happens if my parcel goes missing?

If it is confirmed that your parcel is missing, then you are entitled to compensation for your loss. The value you will receive depends on the value of the parcel and its insurance coverage. Keep in mind that you will receive a reimbursement for the loss and not the value of the insurance coverage.

What does driver not scanned at Depot mean Hermes?

‘Not scanned at depot’ is hermes speak for ‘we no longer know where your parcel is’.

What happens if Hermes Cannot deliver 3 times?

We will make 3 attempts to deliver any Parcel and may destroy any Parcel if you do not tell us what to do with it after 3 failed attempts.

How do I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund….Please note that to be eligible for a refund you must:Be the contract holder with Hermes International.Have booked the delivery within the last 28 days.Request your refund prior to collection or drop off.

How do I track my Hermes parcel?

You can track a parcel you’re returning in the same way as one you’re receiving. All you need to do is enter the 16 character parcel tracking code into the tracker. If you’re returning a parcel using a Print In-Store device, make a note of the long number underneath the printed label and enter it in the box above.

What happens if Hermes don’t deliver a parcel?

Hermes will attempt to deliver your parcel on three separate days, before returning the parcel back to our premises. If you check your tracking number, you will be able to see why the delivery driver missed you.

Is it possible to speak to someone at Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

What is the latest time Hermes delivers?

Note that Hermes couriers operate between 8 am and 8 pm. Carried forward – the courier hasn’t been able to deliver the parcel, and will re-attempt delivery the next working day.

How long does Hermes standard delivery take?

We’ll deliver your parcel within the agreed time, depending on the service chosen by the sender this will be; next day, 48 hours or 3 to 5 days. Your parcel is making its way through our depots to your local ParcelShop or to your local courier.

Do Hermes text you before delivery?

Hermes will text/email you on the morning of your delivery, with a time slot of 3 hours in which your parcel will be deliverd in. If you know you are not going to be in, you can arrange for your parcel to delivered to a safe place, your neighbour or you can change the delivery day/time.

How do I contact Hermes UK about a missing parcel?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel.

How do I contact Hermes UK by phone?

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.

How can I contact Hermes directly?

Track your order. To check the progress of your order, please enter your email and order number below. Here to help. Have a question? Customer Service. … Here to help. Have a question? Customer Service. Call 800-441-4488. … Store Details.Orders. View more orders. Here to help. Have a question?

Can my Hermes parcel be collected?

You can book your collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

What do I do if my package says delivered but no package?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.