What Does It Mean To Wow A Customer?

What do wow mean?

interjection.

(an exclamation of surprise, wonder, pleasure, or the like): Wow!.

How would you describe a customer?

Consumers are defined as individuals or businesses that consume or use goods and services. Customers are the purchasers within the economy that buy goods and services, and they can exist as consumers or alone as customers.

What are the 5 basic needs of customers?

Service NeedsEmpathy. When your customers get in touch with customer service, they want empathy and understanding from the people assisting them.Fairness. From pricing to terms of service to contract length, customers expect fairness from a company.Transparency. … Control. … Options. … Information. … Accessibility.

What are the 4 types of customers?

The four primary customer types are:Price buyers. These customers want to buy products and services only at the lowest possible price. … Relationship buyers. … Value buyers. … Poker player buyers.

What are five characteristics of quality customer service?

The 5 Crucial Characteristics for People in Customer ServiceKnowledge of the Product.Empathy.Customer Focus.Patience & Flexibility.Language skills.

What are the 4 principles of customer service?

The 4 Principles of Exceptional Customer ExperienceBeing Where Our Customers Are. The first driving principle is providing contextual in-product help whenever possible. … Making It Easy to Find Answers Fast. … Consistency and Compassion. … Closing the Loop.

What is wow factor in customer service?

For us, the WOW factor means giving customers the things they really want from a service provider, over and above the actual service itself. Having regular contact that creates an emotional connection or bond is what builds a lasting relationship with your customers.

What’s your single best method to wow a customer?

5 Simple Yet Indispensable Ways to Wow Your CustomersDo what you said you were going to do. The first step to wowing your customers is not upsetting them in the first place. … Follow up when they least expect it. … Give them more than they expected. … Offer them something they didn’t know they needed. … Express your gratitude.

What skills do you need for customer service?

Here are the top customer service skills your representatives need, according to data.Persuasive Speaking Skills. Think of the most persuasive speaker in your organization. … Empathy. … Adaptability. … Ability to Use Positive Language. … Clear Communication Skills. … Self-Control. … Taking Responsibility. … Patience.More items…

How do you define customer experience?

In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. … Customers respond diversely to direct and indirect contact with a company. Direct contact usually occurs when the purchase or use is initiated by the customer.

What are 3 important things every customer wants?

6 Things Every Customer WantsPreparation. Customers want you to do your homework before talking with them. … Simplicity. Customers, like everyone else, must cope with the complexities of business. … Creativity. Customers already have ideas on how to solve their problems and create their opportunities. … Loyalty. … Accessibility. … Accountability.

How do you talk to customer service?

Explain your problem to the agent.Talk slowly and clearly.Don’t make assumptions about what they know or don’t know.Include specific examples about your issue.Ask them to restate your issue after you’re done explaining it.